1. What We Do

At Graficano, we offer different services to help your business grow. Our services include graphic design, social media marketing, LED UV printing, video production, and IT & software development. We create eye-catching designs, smart marketing plans, and advanced tech solutions. Everything we do is made to fit your needs, so your brand can stand out.

2. Our Customer Service Standards

We focus on making sure our customers have a great experience. Here’s how we do it:

• Quick Response: We reply fast to any questions or concerns.
• Understanding: We listen carefully to know exactly what you need.
• Consistent Quality: Every time you talk to us, you’ll get the same level of great service.
• Teamwork: We work closely with you to meet your goals.

3. Training for Our Team

All our staff receive training to provide excellent customer service. This helps them solve problems, communicate clearly, and make sure clients are happy.

4. Communication Process

When handling customer issues, we follow these steps:

• Listen: We carefully listen to understand the issue.
• Find the Cause: We figure out what caused the problem.
• Offer a Solution: We suggest a way to fix it.
• Solve the Problem: We make sure the issue is solved quickly and effectively.

5. Follow Up

After we finish a project or solve a problem, we check back with you to make sure you’re satisfied. If you have any more questions or concerns, we’ll address them right away.

6. Handling Complaints

We know that sometimes things go wrong. Here’s how we handle complaints:

• Stay Calm: No matter the situation, we stay respectful and polite.
• Understand the Issue: We listen and make sure we understand the problem.
• Fix It Fast: We work quickly to solve the issue and keep you informed.
• Learn from Mistakes: We always use feedback to improve.

7. Customer Retention

We work hard to keep our customers happy for the long term. We do this by offering personalized services and support and building trust through proven results.

8. Feedback and Suggestions

We’re always eager to improve. That’s why we ask for feedback and suggestions from our customers. Our team will collect feedback using tools like Google Forms or Typeform and share it with the right teams to make our services better.

9. How We Monitor Our Team

We keep track of our team’s performance by looking at:

• Response Time: How fast we reply to customers.
• Customer Satisfaction: What our customers think after we finish a project.
• Problem Solving: How well and quickly we solve issues.

10. Contact Information

If you have any questions, concerns, or need assistance, please reach out to us:

• Email: info@grafican0.com
• Phone: +92 312 9320163
• Office Address: 27 Durham Drive, Dix Hills, NY 11746

We’re here to help, and we look forward to working with you!